Privacy policy

Last updated: 29 October 2026

This policy explains how Rawaas LLC ("we", "us") collects, uses, shares and protects your data when you use the AlQass app (Android and iOS) and alqass.com (the "Service"). By using the Service you acknowledge this policy.

1. Who we are

The Service is provided by Rawaas LLC, which is responsible for your data. For any privacy matter: [email protected].

2. Data we collect

Data you give us:

  • Account: Player ID, display name, the picture you choose, bio, country, language, and birth year (used to set age-appropriate features, such as free-text chat for players 16 and over, and the type of ads).
  • Sign-in: you can start with a guest account tied to your device, then link it to Google, Apple or your email. When you link, we receive a unique identifier, and your email and name if you allow it. With Apple you can hide your real email. An unlinked guest account may be lost if you delete the app or change device.
  • Social content: chat messages, stickers, gifts, friends lists and clubs.
  • Support and reports: messages you send us, and reports you make or that are made about you. When a report is filed we store the last 50 messages of the chat concerned and the round log as evidence for review.

Data collected automatically:

  • Gameplay: matches, moves, scores, stats, level, ranks, achievements, coins and items.
  • Device: device model, OS, app version, language, time zone, IP address and app identifiers.
  • Crashes and performance: crash reports and performance data via Firebase Crashlytics.
  • Usage: screens viewed, features used and session length via Firebase Analytics.
  • Advertising: the free version may show ads that use your device's advertising ID (Advertising ID or IDFA). On iOS we only track you with your permission; on Android you can reset or delete the ID in device settings.
  • Notifications: a push token, if you allow notifications.

Purchases: all payments go through Google Play or the Apple App Store. We receive only the purchase confirmation, item and time, and never see your card or bank details.

Voice chat (Pro): we use the microphone only while you have voice chat turned on. We do not record or store conversations.

What we don't collect: precise location, contacts, or your photos and files, other than the picture you choose to upload to your profile.

3. How we use your data

  • To provide the Service: create your account, run online play, match players, and save your progress and purchases.
  • Fair play and safety: detect cheating, fake accounts and collusion, review reports, filter profanity and enforce our Terms.
  • Purchases: verify purchases with the store and deliver coins and items.
  • Improvement: fix crashes and improve performance and game balance.
  • Communication: answer support requests and send game notifications if you allow them.
  • Advertising: show ads in the free version and measure their performance.
  • Legal obligations: keep accounting records and respond to lawful requests.

Our legal bases are: performing the Service you asked for, our legitimate interest in protecting and improving the game, your consent (for personalised ads and notifications), and legal obligations. You can withdraw consent at any time in the app or device settings.

4. What other players see

Your display name, picture, bio, level, rank, stats, achievements and Player ID are visible to other players. Your messages are visible to the people, room or club you send them to.

5. Who we share it with

We do not sell or rent your personal data. We share it only with parties working for us that must protect it to a standard at least equal to this policy:

  • Hosting and infrastructure: our cloud server provider, and Cloudflare (site and email protection).
  • Google: Firebase (crashes, analytics, notifications) and Google Play (payments, sign-in).
  • Apple: App Store (payments), Sign in with Apple and Apple push notifications.
  • Ad networks in the free version, such as Google AdMob.
  • Authorities where the law requires it, or to protect our rights and players' safety.
  • A buyer or successor in a merger or sale of the company, with this policy still applying.

6. International transfers

Your data may be stored and processed outside your country, including in the United States and the European Union. We use appropriate safeguards, such as standard contractual clauses.

7. Retention

  • Account and gameplay data: while your account is active.
  • Chat messages: up to 90 days. Messages and round logs kept as evidence in a report stay until the report is closed, then follow the penalty-record period below.
  • Crash reports and analytics: up to 14 months.
  • Purchase records: up to 7 years for accounting and legal purposes.
  • Reports and bans for serious violations: up to 12 months after account deletion, to stop banned players returning with a new account.
  • Accounts inactive for two consecutive years may be deleted after prior notice.

8. Deleting your account

You can delete your account in the app (Profile, Settings, Delete account) or by emailing us. We complete deletion within 30 days. See the Delete account page. You can also unlink AlQass from your Apple or Google account in their account settings.

9. Your rights

Depending on where you live, you have the right to: know what data we hold about you and get a copy, correct it, delete it, restrict or object to its processing, port it, withdraw consent, and complain to your data protection authority. Email [email protected]; we reply within 30 days and may ask you to verify account ownership.

10. Children

AlQass is not directed at children under 13 (or the higher age set in your country), and we don't knowingly collect their data. If you learn a child has created an account, contact us and we'll delete it.

11. Security

We use encrypted connections (HTTPS/TLS) and limited access, and the server is the referee of every round, so no player can see another player's cards. No system is perfectly secure; we will notify you as the law requires if an incident affects your data.

12. Website and cookies

alqass.com does not use tracking or advertising cookies. Cloudflare may log temporary technical data, such as IP addresses, to protect the site from attacks.

13. Changes

We may update this policy. We'll change the "Last updated" date above and tell you in the app before any material change takes effect.

14. Contact

Rawaas LLC
Privacy: [email protected]
Support: [email protected]